Intercom Core Web Vitals
How real Chrome users experience www.intercom.com, from Google's Chrome UX Report: the 75th percentile of visits on every device.
Intercom passes Core Web Vitals
Sep 25 – Oct 22, all devices
INP
81 ms
Good
LCP
1.8 s
Good
CLS
0.03
Good
FCP
1.7 s
Good
TTFB
1.2 s
Needs improvement
INP over time
Weekly p75. The dashed line is the 200 ms "good" threshold.
What the numbers say
- Intercom passes Core Web Vitals: LCP 1.8 s, CLS 0.03, INP 81 ms are all in Google's "good" range for 3 in 4 visits.
- Among 16 payments and business sites we track, Intercom has the 6th fastest LCP.
- INP has held steady around 82 ms over the last 25 weeks.
Keep a site like this from getting slower
Real-user data shows a regression weeks after it ships. Vitalgate runs Lighthouse on every pull request and fails the check when a change breaks budgets like these: LCP ≤ 2.5 s, CLS ≤ 0.10, FCP ≤ 1.8 s.
Other payments and business sites
| Site | Core Web Vitals | LCP | INP | CLS |
|---|---|---|---|---|
| Stripe | Passes | 1.5 s | 101 ms | 0.01 |
| PayPal | Passes | 2.4 s | 137 ms | 0.03 |
| Shopify | Fails | 1.8 s | 202 ms | 0.00 |
| HubSpot | Passes | 2.3 s | 123 ms | 0.08 |
| Salesforce | Fails | 4.0 s | 323 ms | 0.03 |
| Mailchimp | Passes | 1.3 s | 145 ms | 0.01 |
| Resend | Passes | 2.3 s | 174 ms | 0.00 |
| Twilio | Passes | 2.3 s | 100 ms | 0.05 |
| Gumroad | Passes | 1.8 s | 92 ms | 0.03 |
| Lemon Squeezy | Passes | 2.3 s | 50 ms | 0.01 |
| Paddle | Passes | 1.3 s | 98 ms | 0.00 |
| Polar | Fails | 2.7 s | 132 ms | 0.08 |
| Squarespace | Fails | 3.4 s | 158 ms | 0.03 |
| Wix | Passes | 2.3 s | 188 ms | 0.02 |
| WordPress.com | Fails | 3.2 s | 120 ms | 0.02 |